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When businesses fail it is easy to blame the recession or Covid-19. In all but a few cases that argument doesn’t stack up. Failure is more often due to complacency and miserable management. Obliged by business appointments to occasionally visit a splendidly situated restaurant I disliked doing so as the service was excruciatingly bad. Is the owner under the illusion that a little Spanish sunshine is enough to compensate for bone idle offhand staff? Rival restaurants lacking such beautiful surroundings thrive. It is service, not the location that puts bums on seats.
Having moved home I no longer shopped at a hardware store but needing an item I recalled how helpful the hardware store had been in the past. On this later occasion I hardly recognised it as the business was bigger and busier. As I complimented the owner I remarked on the evident success of his business. I knew why he had succeeded during the most difficult years of the downturn but I asked him anyway what he owed to his success.
‘It is service.’ Juan explained and then confirmed everything I had assumed. His business mission is to offer a service that cannot be faulted.
Unfortunately, well-run businesses are few and far between, ineptitude being the No 1 business killer. It was a pleasing surprise to make the acquaintance of David and George, owners of a computer repair business. Having really messed up my mobile phone I was fed up, to say the least.
Before I even reached the counter, a cheery customer greeted me and smiled, ‘You have come to the right place.’
Although my problem was minor in business terms I was given 5-star business service. As a new customer, I was introduced to the staff, given a tour and my problem was fixed whilst I enjoyed a coffee. That was four years ago. George and David have grown their business through a recession and the Covid-19 repression. Their business will continue to grow because there will always be a desperate need for competence and recognition that the customer is king. ~ The Business Booster: Profit Boosting Survival Manual by Michael Walsh
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MICHAEL WALSH is a journalist, broadcaster and the author of WITNESS TO HISTORY, RISE OF THE SUN WHEEL (Paperback / Ebook), EUROPE ARISE, TROTSKY’S WHITE NEGROES, MEGACAUST, DEATH OF A CITY, MY LAST TESTAMENT LET GOD JUDGE ME, THE BUSINESS BOOSTER, DEBTOR’S REVENGE, IMMORTAL BELOVED, THE ALL LIES INVASION (Paperback / Ebook), THE All LIES INVASION II (Paperback / Ebook), Odyssey Adolf Hitler, INSPIRE A NATION Volume I and II, SLAUGHTER OF A DYNASTY, REICH AND WRONG, THE RED BRIGANDS, RANSACKING THE REICH, SCULPTURES OF THE THIRD RIECH: ARNO BREKER AND REICH SCULPTORS, SCULPTURES OF THE THIRD REICH VOLUME II Josef Thorak and Reich Sculptors, SCULPTURES OF THE THIRD REICH VOLUME III Porcelain and Reich Sculptors, The Exiled Duke Romanov Who Turned Desert Into Paradise, THE DOVETAILS, SEX FEST AT TIFFANY’S, THE PHANTOM OF OPHELIA, A Leopard In Liverpool, The Stigma Enigma (Paperback / Ebook), The Souls Meet, All I Ask Is a Tall Ship, The Leaving of Liverpool (Paperback/Ebook), Britannic Waives the Rules (Paperback/Ebook), UNTOLD SAGAS OF THE SEA Volume I (Paperback / Ebook), Whispering Hope, FOR THOSE WHO CANNOT SPEAK, and other book titles. These best-selling books are essential for the libraries of informed readers.
MICHAEL WALSH NOVELS
The revenge of a predator is a city-vigilante epic better than Death Wish A LEOPARD IN LIVERPOOL, 55 lavishly illustrated first-hand stories by a Liverpool sailor THE LEAVING OF LIVERPOOL (Paperback / Ebook), Britannic Waives the Rules (Paperback/Ebook), Latest Killer-Thriller From Michael Walsh the City Vigilante Supremo The Stigma Enigma (Paperback / Ebook), A powerful thought-provoking paranormal romance The Souls Meet, How to form a naughty ménage a trois THE DOVETAILS and SEX FEST AT TIFFANY’S.
THE PHANTOM OF OPHELIA Michael Walsh. A novel but not a work of fiction. Drawing on his real-life and location experiences this romantic-supernatural biography will ravish the reader. A page-turning terrifying white knuckle ride because these are his real-life apparitional experiences.
Latest Michael Walsh bestsellers: Those who fall victim to the taxman, banks and moneylenders are victims of legalised mugging DEBTOR’S REVENGE, The Business Booster shows you how to double your profits not your workload THE BUSINESS BOOSTER
MICHAEL WALSH is a journalist, author, and broadcaster. His 70 books include best-selling A LEOPARD IN LIVERPOOL Vigilante Thriller (Paperback / Ebook); THE LAST GLADIATORS Fiancés of Death (Paperback / Ebook); AFRICA’S KILLING FIELDS: African Victims of the Liberal-Left (Paperback / Ebook); RHODESIA’S DEATH EUROPE’S FUNERAL European to Wall Street Colonialism (Paperback / Ebook); The Stigma Enigma, RISE OF THE SUN WHEEL (Paperback / Ebook), EUROPE ARISE, FOR THOSE WHO CANNOT SPEAK, THE ALL LIES INVASION (Paperback / Ebook), THE All LIES INVASION II (Paperback / Ebook), The Stigma Enigma(Paperback / Ebook), INSPIRE A NATION Volume I, INSPIRE A NATION Volume II, and many other book titles. These illustrated best-selling books are essential for the libraries of informed readers.
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MEGACAUST Michael Walsh. R. J. Rummel, Power Kills: Genocide and Mass Murder (Journal of Peace Research) 164 million people have been killed in cold blood this century by Capitalist / Communist governments.
SLAUGHTER OF A DYNASTY Michael Walsh. Covertly sponsored by Wall Street banks and the White House Bolsheviks seized Tsarist Russia (regime change). For 36 years news of Bolshevik atrocities and 70 million martyred Christians were censored by Western media. Lavishly illustrated, this expose reveals secrets removed from Western history books.
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